Customer Support Associate

Company Introduction

At Murf.ai, we're simplifying multimedia creation by harnessing the power of artificial intelligence. Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment. With a global reach spanning 150+ countries and over 4 million registered users, Murf.ai has experienced an impressive 6X revenue growth in the last 18 months. Murf Studio, our versatile tool, offers 120+ voices in 20+ languages, providing users unparalleled creative possibilities. With a new dubbing product about to hit the market, the timing couldn't be better!

Murf is looking for a relationship-focused, data-oriented individual who wants to build their career in Customer Support. In this role you will be responsible for identifying potential customers and on-boarding them on the Murf platform and managing customer relationships through their entire life cycle. We're looking for superior people skills and a positive attitude. In this role, you will also build new customer relationships by doing outreach to potential clients, manage your accounts, and collaborate with the wider Customer Support team on community initiatives to drive forward our CS Team. You'll also be joining a rapid-growth company, with endless opportunities to accelerate your career!

The core working hours will be one of the following slots - 8:00 am to 4:00 pm IST or 2:00 pm to 10:00 pm IST.

Responsibilities:

• End-to-end customer management through email and live chat support
• Support customer queries on Murf live chat and take ownership of adherence to TaT on resolution of customer issues.
• Conducting market research and identifying potential clients.
• Cultivating strong relationships with new clients, while maintaining existing client relationships.
• Maintain Customer Support documentation and build a repository of common customer queries.
• Ensure a seamless onboarding of customers with training and handholding
• Conduct customer feedback interviews to come up with meaningful features for Murf.
• Manage key metrics that feed into team based goals around retention, growth, and customer satisfaction.
• Build out an active community platform for Murf customers
• Execute Murf training sessions and webinars through online demonstrations for the Murf customer community.
• Collect and share Customer Success stories in order to fuel case studies, blog posts, and internal communication
• Work with the technical support team to ensure alignment and provide a cohesive experience

Qualifications:

• Impeccable written and oral communication skills; you'll be talking to our customers, after all!
• Minimum of 2 years of work experience in customer support, account management and/or sales role
• You are naturally curious and always seeking to understand the why to the problems you are solving for your customers
• Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
• Good analytical skills; you leverage data in all of your decision making
• Highly organised; your calendar reminders have calendar reminders
• Ability to work independently and within a team
• Bachelor's degree required

Extra Awesome

• Experience in SaaS is a huge plus!
• Experience with BI tools, SalesForce, Excel, and Powerpoint

Why Murf.ai

Murf AI is revolutionising creative workflows for businesses through the utilization of our cutting-edge AI technology. Recognized as one of the Fastest Growing Products globally in 2024 at G2 Best Software Awards 2024 and a consistent Leader and Momentum Leader on G2 in 2022 and 2023, we empower L&D and creative teams to evolve into dynamic creative powerhouses. With a focus on cutting-edge research and innovation, a positive work culture, and real impact in the AI-driven space, Murf.ai is one of the fastest-growing companies in the AI voice space. Join us at this pivotal moment, where your ideas matter, and your leadership can leave a lasting impact. If you're ready for a challenge and have the vision to lead from the front, Murf.ai is where your journey into the next chapter of AI innovation begins.