Description
We are seeking a Customer Support Associate to join our team. The ideal candidate will have 0-4 years of experience in customer support and possess excellent communication and problem-solving skills. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Providing accurate information about our products and services to customers
- Resolving customer complaints and issues in a timely and effective manner
- Documenting customer interactions and feedback
- Collaborating with other departments to ensure customer satisfaction
- Identifying and escalating priority issues to management
- Maintaining a positive and professional attitude while interacting with customers
Skills and Qualifications
- Bachelor's degree in any field
- 0-4 years of experience in customer support or related field
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Experience with CRM software and ticketing systems
- Ability to work well in a team environment
- Strong attention to detail
- Fluent in English and Hindi
