Customer Support Associate

Responsibilities:

• Handling Inquiries: Responding to customer inquiries and resolving issues via various channels such as phone, email, chat, or social media.

Problem Solving: Addressing customer concerns and finding solutions to meet their needs or resolve complaints.

Product Knowledge: Developing a deep understanding of the company's products or services to provide accurate information and support.Order Processing: Assisting customers with placing orders, tracking shipments, and handling returns or exchanges.

• Customer Education: Educating customers on how to use products or services effectively.

Documentation: Recording details of customer interactions and transactions accurately in the CRM system.

Feedback Collection: Gathering customer feedback and communicating it to relevant departments to improve products or services.
Skills:

Communication Skills: Clear and effective verbal and written communication skills are essential for interacting with customers and colleagues.Problem-Solving Abilities: Being able to analyze situations, identify issues, and propose solutions to resolve customer concerns.

• Empathy: Understanding and empathizing with customers emotions and experiences to provide personalized support.

Patience: Dealing with potentially frustrated or upset customers calmly and professionally.

Time Management: Handling multiple tasks efficiently while maintaining attention to detail.Technical Proficiency: Familiarity with relevant software applications and the ability to learn new systems quickly.

• Team Collaboration: Working effectively as part of a team to achieve common goals and support colleagues when needed.

Qualifications:

• Education: A high school diploma or equivalent is typically required. Some positions may prefer or require a college degree, especially for roles involving technical support.

Experience: Previous experience in customer service or a related field is often beneficial. Entry-level positions may provide on-the-job training.

Customer Orientation: A genuine interest in helping and serving customers to ensure their satisfaction and loyalty.Flexibility: Willingness to work in shifts, including evenings, weekends, or holidays, depending on the company's needs.

Job Type: Full-time

Pay: 22,

• 00 - 30,000.00 per month
  
  Jadwal:
• Day shift

Tunjangan:

• Cell phone reimbursement

Internet reimbursement
Upah Tambahan:

• Commission pay

Performance bonus

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Hindi (Preferred)

Work Location: In person

• Speak with the employer*

+91 8434895055