GreedyGame is looking for a Customer Support Associate to join its clan! You will be responsible for providing excellent customer experience to our customers. As a Customer Support Associate, you will be responsible for contacting customers and responding to their complaints in a professional & helpful manner.
JOB DETAILS:
Seniority Level: Associate
Industry: Marketing & Advertising
Employment Type: Full-Time
Job Functions:Customer Support
Job Location: Bengaluru (Remote/Hybrid)
Experience: 1+ yrs
WHAT WILL BE YOUR RESPONSIBILITIES
- Politely answer inbound calls and messages respond to customer inquiries in a timely manner
- Make outbound calls as per the requirement of the organization
- Invoke customer interest in the offered products & services
- Provide personalized customer service to the customers
- Document and report on customer feedback to improve the customer experience
- Manage and update customer databases with notes for each call/customer
- Answer and make calls as per process defined
- Handle customer inquiries whatsapp/skype chat ,telephonically and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Create and Update customer records
- Process orders, forms and applications
- Identify, escalate and get priority issues resolved asap.
- Route calls to appropriate POC
- Following up customer calls
WHAT ARE WE LOOKING FOR
- Bachelors degree.
- 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Exceptional verbal and written communication skills.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone and messaging etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.
SKILLS AND ABILITIES:
- Logical and analytical ability,
- Communication in English and Hindi.
- Ability to adapt and respond effectively to changes in the organization
- Problem solving and decision making
- People skills
