To handle and resolve customer queries is your primary responsibility at the same time you will adhere to the quality standards for customer service. Make every effort to raise the bar in every interaction.
To maintain a positive, empathetic, and professional attitude toward customers at all times.
Learn and get formally trained on the product in entirety so that one is able to respond rightly and promptly to the questions.
Take customer feedback across various touch points. You will be part of other channels like Voice, Email, Chat, etc from time to time.
Communicating and coordinating with Team Leaders as necessary and know when to efficiently escalate and resolve matters.
Keeping records of customer interactions, transactions, comments, and complaints.
To approach internal stakeholders for feedback on customer service quality and process, while also build sustainable relationship, trust with them through open communication.
