Company Overview:
Little Minds is dedicated to revolutionising early education for toddlers, drawing inspiration from the experiences and needs of modern-day parents, particularly new moms.
Position Overview:
We are seeking a highly motivated and versatile individual to join our team as a Customer Support, and Operations Specialist. This role will be pivotal in ensuring exceptional customer experiences, driving sales growth, and streamlining backend operations to enhance overall efficiency.
Key Responsibilities:
- Customer Support:
- Respond promptly and professionally to customer inquiries via various channels including email, phone, and live chat.
- Address customer concerns, resolve issues, and provide solutions to ensure customer satisfaction.
- Maintain a deep understanding of our products/services to effectively assist customers and provide accurate information.
- Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
- Back End Operations:
- Oversee and optimise backend operations including order processing, inventory management, and logistics coordination.
- Work closely with cross-functional teams to streamline processes and ensure seamless operations.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field preferred.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organisational and multitasking abilities with meticulous attention to detail.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office Suite, and other relevant business applications.
- Freshers can also Apply
Benefits:
- Competitive salary package.
- Opportunities for professional development and career advancement.
- Dynamic and inclusive work environment.
- Employee discounts on company products/services.
If you are a self-motivated individual with a passion for delivering exceptional customer experiences, driving sales, and optimising operations, we want to hear from you! Apply now to join our team and be part of our exciting journey towards success.
