Job Description
GROWINITY SOLUTIONS LLP is looking for Customer Support Analyst (International Chat/Voice Process) to join our dynamic team and embark on a rewarding career journey.you will be the first point of contact for our customers or clients, providing them with assistance, information, and solutions to their inquiries and issues. You will play a critical role in delivering exceptional customer service, resolving problems, and ensuring a positive customer experience.Key Responsibilities:Customer Interaction: Interact with customers or clients via phone, email, chat, or in-person to address their inquiries, concerns, or issues.Product/Service Knowledge: Develop a deep understanding of our products or services to provide accurate information and assistance to customers.Issue Resolution: Investigate and resolve customer problems or complaints promptly and effectively, aiming for first-contact resolution whenever possible.Technical Support: Provide technical support, troubleshoot product/service issues, and guide customers through problem-solving processes.Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the customer support system.Product/Service Feedback: Gather and document customer feedback and suggestions, and escalate issues or trends to appropriate teams.Compliance: Ensure compliance with company policies, procedures, and guidelines in all customer interactions.Team Collaboration: Collaborate with other customer support team members to share knowledge and resolve complex issues.Training and Development: Participate in ongoing training and development programs to stay updated on products, services, and customer service best practices.Qualifications:High school diploma or equivalent (Associate's or Bachelor's degree preferred).Proven experience (X years) in customer support, preferably in a similar industry.Strong verbal and written communication skills.Excellent problem-solving and troubleshooting abilities.Empathy and patience when dealing with customers.Proficiency in using customer support software and tools.Ability to multitask and work in a fast-paced environment.Positive attitude and a commitment to delivering outstanding customer service.Knowledge of the industry or products/services is a plus.Fluency in multiple languages may be required depending on the customer base.
