Respond to Inquiries:
Address customer questions and issues via phone, email, or chat.Problem Resolution:
Research and resolve customer problems related to their accounts or services.Documentation: Document customer interactions and monitor service trends.
- Technical Support: Troubleshoot and test products before they go live to prevent issues.
Collaboration:
Work with other teams to resolve customer issues and improve support processes.Training:
Provide training and guidance to new and junior support staff.Reporting: Prepare detailed reports on activities, issues, and resolutions for team and management review.
Job Types: Full-time, Permanent, Fresher
Benefits:
Schedule:
Supplemental Pay:
* Yearly bonus
Education:
- Higher Secondary(12th Pass) (Required)
Language:
Location:
- Pimpri-Chinchwad, Maharashtra (Required)
Work Location: In person
