Customer Support Analyst

We are hiring for our client in Chandigarh location.

Position: Customer Support Analyst (Voice & Chat)

Location: Chandigarh

Qualification: Only Graduated

Shift: Rotational (5 Days Work)

Salary: 20-23k in Hand

Cab Facility: Yes

Interview Type/Job Type: Walkin/Permanent (Work from Office)

Job Description:

- Review customer service notes

- Take appropriate steps to resolve customer's problems

- Troubleshoot technical/non-technical issues related to customers services

- Communicate effectively and close the loop with clients in case of observations

- Update status in internal as well as client tools

- Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications

- Graduate either Fresher/Experienced

- Good communication and interpersonal skills

- Ability to quickly and efficiently assimilate process knowledge

- Professional in conduct/behaviour, appearance and communication

- Reliability in terms of attendance and timing

- Flexible for 24x7 shifts

- Should not have any commitments part time courses, tuitions, etc. that hamper work performance

- Good communication skills