Respond to customer inquiries and resolve issues promptly through various channels (phone, email, chat, etc.).- Provide accurate information regarding products, services, and processes.
Troubleshoot technical issues and guide customers through basic problem-solving steps.
- Escalate unresolved queries to the relevant departments or higher-level support.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.- Maintain a detailed record of customer interactions, complaints, and resolutions in the company's CRM system.
Offer proactive solutions to improve the overall customer experience.
Job Type: Full-time
Pay: 14,
- 00 - 15,000.00 per month
Education: - Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language: Hindi (Preferred)
Work Location: In person
