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Qubit Capital Dubai

Customer Suceess Execitive","Is_Locked

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  • a month ago
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Job Description

Job_Description:
This is a remote position.

Your Role:
We are looking for a proactive and dedicated Customer Success Executive to join our dynamic team at Qubit Capital. The ideal candidate will be responsible for ensuring our clients success and satisfaction, managing client relationships, and facilitating effective startup-investor interactions. This role is pivotal in supporting our goal to increase the average number of startup-investor calls and facilitate substantial fundraising efforts.
Responsibilities:
  • Client Onboarding: Efficiently onboard new clients, setting clear expectations and ensuring they understand the processes and benefits of working with Qubit Capital.
  • Ensuring completeness in data room and system integrations in a time bound manner from the client.
  • Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the primary point of contact and manage clients needs and expectations.
  • Issue Resolution: Address and resolve client issues effectively and in a timely manner. Ensure client satisfaction through continuous support and proactive communication.
  • Feedback Collection: Regularly collect client feedback to improve services and collaboration. Utilize this feedback to enhance overall customer satisfaction.
  • Performance Monitoring: Track and analyze clients progress and engagement to ensure they are receiving the full benefits of our services. Identify areas for improvement and recommend solutions.
  • Collaboration with Teams: Work closely with the Fundraising, Sales, and Marketing teams to relay client insights that can help refine strategies and improve service offerings

More Info

Industry:Other

Function:Finance

Job Type:Permanent Job

Skills Required

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Date Posted: 23/10/2024

Job ID: 97590753

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