Customer Success

• Take ownership of customer issues
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• Collect prompt and accurate feedback from customers
• Document knowledge in the form of solution articles
• Effectively use WhatsApp for customer comms
• Effectively use Email for customer comms

Bonus points

• Entrepreneurial mindset (we encourage all employees to be future founders and this can be a great stepping stone towards that)
• Customer-centric and passionate about working in a small & focused team
• Previous experience at a high-growth, fast-paced startup