1. Customer Relationship Management: - Build and maintain strong, positive relationships with customers to understand their goals, challenges, and expectations.
- Serve as the main point of contact for customer inquiries, requests, and issue resolution.
2.Onboarding and Training: - Assist new customers in getting started with the companys products or services, guiding them through the onboarding process.
- Provide training and educational resources to help customers maximize the value of their purchases.
3. Proactive Support: - Proactively reach out to customers to offer assistance, gather feedback, and identify potential issues or areas for improvement.
- Address customer questions, concerns, and problems promptly and effectively.
4.Customer Success Planning: - Collaborate with customers to develop and implement success plans tailored to their specific needs and objectives.
- Help customers set and achieve goals using the companys products or services.
5. Product and Service Knowledge: - Maintain a deep understanding of the companys offerings, including new features and updates.
- Educate customers on the latest product developments and how they can benefit from them.
6.Feedback Collection and Analysis: - Collect and analyze customer feedback to gain insights into their experiences and needs.
- Share feedback with relevant teams to drive product improvements and enhancements.
7.Renewal and Upselling: - Monitor customer accounts and subscriptions to ensure timely renewals.
- Identify upselling or cross-selling opportunities to enhance the customers value.
8.Customer Advocacy: - Encourage satisfied customers to become advocates by providing testimonials, case studies, or referrals.
- Promote the companys products or services within the customers network.
9.Reporting and Data Management: - Maintain accurate records of customer interactions, feedback, and account details.
-Generate and present regular reports on customer success and satisfaction metrics.
Education and Qualifications: -Bachelors degree in technical field / Computer Science will be preferred. (BCA/MCA/B.Tech/M.Tech/ Computer Science)
-Relevant work experience and customer service skills are often valued.
