About Us
Zithara.AI is India's leading Martech software purpose- built for Offline first retailers.
About You
The Customer Success manager is one of the important roles in the company, working closely with the clients and founders of various businesses.
Location: Hyderabad
Key Responsibilities
- Act as a product advisor to our clients working towards achieving their business goals and success metrics.
- Ability to manage client relationships and expectations Goal-oriented and data-driven to actively track usage performance and drive metrics like CAC, CSAT, NPS, Adoption and Usage for clients.
- Analyze customer data to improve the end-user experience Collecting product feedback and conveying ideas for improvement to our technical teams.
- Gather product feedback/features that can help define the product roadmap Educate the clients about the working of the BusinessOnBots Dashboard, reporting structure, and other relevant features.
- Drive product adoption with an ability to Cross Sell/Up Sell
What Makes You a Good Fit
- 2+ years of experience in Customer Success in SaaS
- Good product thinking is a mandatory
- Exceptional communication and presentation skills, coupled with excellent listening skills
- Strong negotiation, communication and presentation skills
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Analytical and data-driven with ability to work with multiple stakeholders.
