Customer Success Specialist

Position - Customer Success Specialist

Job Location - Noida

About Zeapl.ai (www.zeapl.com)

Zeapl.ai is a Ministry of Electronics and Information Technology supported fast-growing enterprise SaaS startup, working

with Fortune-500 companies. Our platform enables enterprises to drive 2-4x higher engagement of users on large scale

campaigns. Marketing teams (for customer engagement), Sales & Distribution teams (for sales Team & channel

engagement) and Customer Service teams (for driving CSAT / NPS) love what Zeapl has delivered for them.

With offices in Noida, Pune and a development center in Indore (India), Zeapl is hiring for its next phase of growth.

What You'll Do

Get involved in the entire customer lifecycle from on-boarding through the account growth phase

Provide product training to enable the customers to realize the potential of Zeapl

Identify product usage gaps and provide actionable solutions to the customers

Build value-based relationships with customers and create Zeapl champions at enterprise end

Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our

product, showcase ROI & drive desired customer outcomes through a consultative approach

Identify opportunities of upselling and cross-selling to increase ACV

Identify appropriate business use cases where Zeapl can be deployed

Establish deployment goals and desired success outcomes and then develop a plan to carry them out

successfully

Communicate and brain-storm with the product team on customer feedback and help refine product

roadmap

Work with the marketing team to execute customer surveys, case studies, etc

Identify and process success milestones for the customers

Optimize existing processes within the company and actively enhance all Customer Success initiatives

Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of

excellence within the customer's organization

Our Ideal Customer Success Specialist

High-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company)

A highly organized & responsive person who can multi-task with efficiency

Showcases exemplary written and verbal communication skills to work along with Global Customers

Has an exceptional ability to communicate and foster positive business relationships

Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products

Having any prior basic technical experience is like an icing on the cake

Exhibits a true passion for customers and for Customer Success

Knowledge of product integrations, API documents would be appreciated.

What To Expect

A challenging position with lots of room for growth and support for personal and professional development

with a great opportunity to work with a cross-functional team along with:

Competitive Salary

Opportunity to work in a Product company in a vertical B2B niche SaaS.

A transparent work culture that allows you to learn about the SaaS business first hand.

Fun events, curated workshops, learning sessions, prices, awards & recognitions etc.