We are looking for an experienced and customer-focused Customer Success Specialist - Onboarding to join our team. The successful candidate will be responsible for guiding our new customers through the onboarding process, providing them with best-in-class service to ensure their success with our product.
Work timezone: EST/PST/Any US timezones preferred
Primary responsibilities include: - Create a personalized onboarding plan for each new customer, tailored to their specific needs
- Help customers set up their accounts and make sure they understand how to use our product
- Identify customer needs and provide solutions to ensure customer satisfaction
- Monitor customer usage and provide feedback and suggestions to ensure customer success
- Provide customer support and troubleshoot any customer issues
- Monitor customer onboarding process and proactively identify opportunities for improvement
- Maintain up-to-date records of customer interactions
The ideal candidate will have: - Prior experience in an onboarding role and has worked as an engineer or at least worked closely with engineering teams and understands the processes
- Experience as a customer success manager where you ve maintained excellent engagement and built strong relationship with your clients
- Excellent communication skills, both written and verbal
- Strong problem solving and troubleshooting skills
- Excellent customer service skills
- A positive, can-do attitude
- The ability to work independently with minimal supervision
- The ability to work in a fast-paced environment
- Familiarity with customer relationship management (CRM) software is a plus
