Customer Success Specialist

The mission of our Customer Success Team is to maximise sustainable value for our customers and Datacultr through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring these customers successfully adopt and realise value from all Datacultr products. You will be accountable for customer retention, satisfaction and expansion of your customerportfolio.

• Leverage industry expertise to establish key executive level relationships. Develop understanding of their strategic and transformation plans and become atrusted advisor providing new and innovative insights which support their criticalbusiness outcomes.
• Collaborate with customer leadership to define core business drivers, success outcomes, and key KPIs that will be used to measure the business impact of their investments in Datacultr products and services, and create demand for increasedcontinued investments.
• Continually measure and monitor operational metrics of customer health. Proactively identify issues and coordinate with Datacultr teams to remediateissues as they are identified.
• Identify areas for improvement, both in our product and processes. Providetimely feedback and feature, Requests to appropriate teams.

What you should have :

You have managed customers in the Cloud for at least 2+ years with equivalent software industry experience.

You have held roles in Customer Success, Consulting or Sales with medium andlarge accounts in the Banking Industry.

You have strong organizational skill with proven ability to define and leverage business metrics to manage the customer journey. You have proven track record of delivering results above expectations.