Customer Success Specialist

About Us

With a penchant for creativity, and a simple idea with big dreams, Cover It Up was started in 2013. Realising the difficulty in getting our hands on premium merchandise in India, Cover It Up was established to change this for the better.

We started off with phone cases which still happen to be our top category and have found our way into multiple products post that.

Our biggest strength is our team. A lovely group of enigmatic people who share a collective love for Pop Culture, our team finds pleasure in devising both innovative and creative ideas to help us realise our dream of giving the Indian market merchandise from their favourite franchises, while making sure the signature of Cover It Up is not lost on them.

About the role

We're looking for someone enthusiastic, flexible, great with people, understands our vision, and isn't afraid to roll up their sleeves and get their hands dirty.

The ideal candidate will have experience in all stages of the account management and customer success cycle. They should be confident in building new client relationships and maintaining existing ones.

Roles and responsibilities

• Closely work with the sales team, starting with collecting the client details and requirements
• Identifying right products and prepare a compelling presentation to showcase the client
• Identify and negotiate with the vendors
• Closely work with operations team to execute and close the client cycle
• Create frequent reviews and reports with sales and financial data
• Gather feedback from customers and share with internal team
• Fostering good rapport and seamless coordination with internal & external stakeholders.

Skills and Qualifications

• Minimum 1 years of experience in Customer service or B2B sales, preferably within the gifting industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer needs and the ability to build rapport quickly.
• Ability to work independently as well as collaboratively within a team environment.
• Proficient in MS Office Suite