What You'll Do As a Customer Success Specialist, your primary function will be ensuring our customers maximize the value of our product by driving product adoption and usage with new & current customers to help ensure a high renewal rate. In this individual contributor role, you will proactively work with customers to drive increased platform adoption. You will utilize customer success skills, data analytics as well as best practices in order to provide consultative advice to Customer Success Managers, Account Executives and customers so they can optimize the capabilities of the software.
You will be responsible for customer, store and chain product adoption and usage.
Perform data analysis to identify trends and metrics that drive or impact adoption and usage.
Monitor account health and proactively reach out to Customer Success Managers and Account Executives based on key metrics & triggers specifically for those customers, stores or chains that have low adoption or usage.
Provide ongoing guidance and support of trends identified to Customer Success Managers and Account Executives to help them help customers overcome challenges and maximize the value of our products.
A minimum of 3 to 5 years experience working with customers in a customer-facing role A minimum of 1 year of experience with data analytics
Hands-on experience with Excel and Power BI
Having experience dealing with international clients/customers would be a plus
Excellent verbal and written communication skills
Analytical mindset with the ability to interpret data and derive actionable insights
Experience and understanding of Excel a plus
Strong understanding of SaaS products and technology solutions.
Ability to effectively manage delicate customer situations
Organized and reliable - Able to work as a team with little direction when necessary
Job Type: Full-time
Pay: 300,
- 00 - 1,000,000.00 per year
Experience: - Customer service: 4 years (Required)
Microsoft Excel: 4 years (Required)- Power BI: 4 years (Required)
Data analytics: 4 years (Preferred)
- Customer relationship management: 4 years (Preferred)
Work Location: In person
