Customer Success Specialist

About Software Suggest

SoftwareSuggest is a leading software recommendation platform, revolutionizing how businesses find the best software solutions. Established in 2014, we provide expert insights and reviews, guiding users to make informed decisions. Our mission is to simplify software selection and help companies thrive with the right tools for success.

To know more:

Roles & Responsibilities :

- Develop and maintain strong, long-term relationships with assigned customer accounts.

- Understand their objectives and provide personalized solutions.

- Become an expert in products and services, staying up-to-date with new features and capabilities.

- Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.

- Gather customer feedback and insights to help improve our products and services.

- Monitor customer subscription renewals and work to ensure a high renewal rate.

- Identify opportunities to upsell or cross-sell additional products or services to existing customers.

- Encourage satisfied customers to become advocates through case studies, testimonials, and referrals.

Requirements:

- Proven experience in customer success, account management, or similar role.

- Strong interpersonal and communication skills.

- Technical aptitude and ability to learn and explain complex products.

- Exceptional problem-solving skills.

- Ability to work independently and also manage the team.

Perks of Working with Us!

5-day Workweek

Unlimited Paid Leave Policy

Uncapped Performance-Based Incentives

Reward & Recognition Programs

Annual Company Retreats

Employee Referral Rewards