Customer Success Representative

About OnlineSales.ai
Built byex-Amazon ad-tech experts,OnlineSales.aioffers a future-proof Co-op Marketing (Hyperlocal) Operating System - accelerating digital transformation across Enterprise Brands & it's Channel Partner ecosystem. We are an Enterprise B2B SaaS startup, based out of Pune India. Several Enterprise OEMs across Auto, Retail and CPG verticals and 7000+ Channel Partners are leveraging OnlineSales.ai to digitize Co-op Marketing budgets to personalize & localize Shopper experience at scale.

About theRole

We are seeking dynamic and energetic individuals to join our vibrant Customer Success team. In this role, you will collaborate closely with customer champions, focusing on research, data analysis, and the growth of our client happiness index.

What will you do @OnlineSales

• Own the customer satisfaction index of the platform.

• Own the channel partner communication (email, phone).

• Manage complex channel partners and handle escalations, be the pacifier.

• Train the channel partners to use the OS platform.

• Identify best practices for using the platform.

• Deliver happiness to the channel partners.

• Explore the ever-evolving domain of hyperlocal marketing.

You will be a great fit, if you have:

• Require minimum experience of 2-3 yrs in customer experience.

• High client empathy. Understand the channel partner's pain-points. Be a good listener.

• Excellent Communication Skills, and experience in handling channel sales partners.

• Ability to provide step-by-step technical help.

• Excellent learning skills, attention to details, and a bias to proactively resolving issues and results-driven.

• Excellent analytical skills.

• Comfortable and excited to work in a fast-paced, highly data oriented team.

• You are a pragmatic and practical self-starter an outcomes-oriented person who can juggle multiple work-streams, loves to problem-solve and can efficiently drive a collaborative process.

• You thrive on challenge, and take pride in being an excellent teammate.

Why OnlineSales.ai

• Startup-y. We believe Startup is a mindset. It's about being scrappy, being nimble, solving tough problems with constrained resources, and more. It's about working hard and playing hard

• Enterprise SaaS. Opportunity to work with an Enterprise Product SaaS firm with aspirations of growing 10x across the globe

• AI-led Retail Tech. We are working to digitize & democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail vertical)

• Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business

• No red tape. Say goodbye to pointless meetings or political hoops to jump through. We're scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthinkable

• Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in you

• Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the org!