Customer Success

REQUIREMENTS:

Candidate must possess excellent Customer Service and Customer Support Skills.

Must have excellent Communication skills, both written and verbal.

Strong Analytical skills to understand customer feedback and provide solutions.

Must have a strong commitment to Customer Satisfaction.

Should have knowledge about basic AI tools.

Bachelors degree in business administration, Marketing, Communications, or any related field is required.

Prior customer service experience is a plus.

Proficiency in Microsoft Office and CRM software preferred.

KEY RESPONSIBILITIES:

Respond to customer queries and customers concerns.

Provide support for data collection to enable Recovery of the account for end user.

Maintain a deep understanding of client process and policies.

Reproduce customer issues and escalate product bugs.

Provide excellent customer service to our customers.

You should be responsible for exhibiting capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.