The Entry-Level Customer Success Operations Specialist will support the Customer Success team by managing day-to-day operations, assisting with process development, and providing data-driven insights. This role requires a strong foundation in Excel, a keen interest in data analysis, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Operational Support: Assist the Customer Success team with daily tasks, including account management, customer communications, and issue resolution.
- Data Analysis: Use Excel and other tools to analyze customer data, track performance metrics, and generate reports that provide actionable insights to the team.
- Documentation: Assist in maintaining and updating internal documentation, ensuring that all process guides and customer records are accurate and up to date.
- Process Adherence: Ensure that all operational tasks are performed in line with established processes and standards.
- Cross-Functional Collaboration: Work closely with other departments, such as Sales, Product, and Finance, to ensure alignment and support for customer success initiatives.
- Customer Onboarding: Assist in the onboarding process by coordinating with internal teams, ensuring timely delivery of services, and managing customer expectations.
- Tool Management: Support the team in managing and optimizing the use of customer success tools and platforms.
Qualifications:
- Bachelor s degree in Business, Data Analysis, or a related field.
- Strong proficiency in Excel, with experience in data analysis and reporting.
- Excellent organisational skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- A proactive mindset with a willingness to learn and adapt in a fast-paced environment.
- Experience in B2B/B2C travel industry is preferred.
- Experience with customer success or operations is desirable.
