Job Description
About Zigment. Zigment is an AI-driven sales engagement platform designed to help businesses automate and accelerate their entire sales journey through personalized, one-on-one customer interactions. Our cutting-edge technology empowers sales teams to connect with customers on a deeper level, ensuring every interaction is meaningful and effective
Position Overview: The Customer Success Manager will play a crucial role in bridging the gap between our customers and our development team. This individual will be responsible for managing the end-to-end delivery of AI solutions, ensuring customer satisfaction, exploring newer sales and upsell opportunities and facilitating effective communication between customers and our internal development teams
This is a WFO Role in HSR, Bangalore
Key Responsibilities:. Customer Liaison:. Serve as the primary point of contact for customers, building and maintaining strong relationships
Understand customer needs, objectives, and challenges to tailor AI solutions that align with their business goals
Onboard new customers and provide technical and operational guidance
Be the voice of the customer within our team, advocating for their needs
Project Management & Customer Success:. Oversee the entire project lifecycle, from initiation to deployment
Develop and maintain project plans, documentation, timelines, and milestones
Ensure delivered AI solutions meet or exceed customer expectations and quality standards
Conduct regular reviews and assessments for improvement and optimization
New Business Opportunities:. Work closely with the sales team to spot opportunities for renewals and upselling
Find ways to engage and pitch to other teams and units within the Client's organization
Additional Responsibilities:. Facilitate robust training programs for new customers
Keep the rhythm of client engagement upbeat and proactive
Channel client feedback into actionable insights for product improvement
Requirements:. 2-4 years experience as customer success manager or account manager for enterprise/business in a software or IT environment
Excellent verbal and written communication skills, with experience in client-facing roles and C-level executive interactions
Ability to learn and technically equip yourself with AI and company's solutions
Strong analytical and problem-solving skills, high level of professionalism, and ability to multi-task
Knowledge & prior experience in Marketing, Sales is an added advantage
What We Offer:. Competitive salary and performance-based bonuses
Opportunity to work with a cutting-edge AI-driven platform in a fast-growing company
Collaborative and innovative work environment
Professional development opportunities
Please apply through the Google Form attached below: https: / / forms.gle / aB2dwi6ybAdrNkFQ7. Show more Show less
