Customer Success Manager

Job Overview: We are seeking a dynamic and results-oriented CSM to join our team. The ideal candidate will be responsible for cultivating relationships with clients, and nurturing existing accounts to drive business growth in the IT staffing sector.

**Responsibilities:**

- Act as the primary point of contact between the staffing company and clients in the BFSI domain.

- Collaborate closely with clients to understand their staffing needs for new and replacement positions within their organizations.

- Conduct thorough assessments of client requirements and translate them into effective staffing strategies.

- Screen, and recommend qualified candidates to fulfill client positions, ensuring alignment with both technical and cultural requirements.

- Develop and maintain strong relationships with clients, fostering a deep understanding of their business goals and staffing challenges.

- Proactively address client concerns, providing effective solutions to enhance overall satisfaction and success.

- Monitor industry trends and client needs to stay ahead of staffing requirements within the dynamic BFSI landscape.

- Collaborate with internal teams to optimize client engagement and ensure seamless communication throughout the recruitment life cycle.

- Regularly review and report on key performance indicators, demonstrating the impact of staffing efforts on client success.

- Understand financial terms of the agreement.

- L1/2 escalation management

**Qualifications:

- Bachelor's degree in Business, Human Resources, or a related field.

- Proven experience in client success or account management, preferably within the BFSI or financial services industry.

- In-depth understanding of BFSI industry trends, technology, and staffing challenges.

- Strong communication, negotiation, and interpersonal skills.

- Demonstrated ability to manage multiple client relationships and prioritize tasks in a fast-paced environment.

- Results-oriented mindset with a focus on achieving and exceeding client expectations.

- Familiarity with applicant tracking systems and recruitment tools.

- Started off as a recruiter.

- Willingness to travel as much as required by the client