About Us
Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations weekly.
Skit.ai has been awarded several awards and recognitions, including Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, Disruptive Technology of the Year 2022 by CCW, and Gold Globee CEO Awards 2022.
Job Title: Customer Success Manager
Work Location: Indiranagar, Bangalore
Shift: US Shift
Job Role
- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
- Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation
- Address customer issues on priority to ensure high CSAT
- Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product/sales/Finance/management and ensure follow-up for intime redressal
- Maintain discipline around too/metrics update to ensure end to end customer health tracking
- Work closely with marketing team to create referral opportunities/ advocates within the customer portfolio
- Ensure portfolio retention and expansion targets are met
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
Experience
- 3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.
- Prior experience with early/mid stage B2B start-ups will be preferable.
- Deep customer handling experience.
- Incredible precision, attention to detail, and organization skills.
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.
- Strong end to end ownership of metrics and numbers.
- Experience working with cross-functional teams and projects especially sales, product and engineering.
Qualifications
- B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.
- Currently CSM/Professional services manager at a reputed SAAS/AI firm.
- Consultant at a reputed consulting firm with experience handling customer relationships directly.
Privacy Note
Applicant and Candidate Privacy Policy
This Policy Explains
- What information we collect during our application and recruitment process and why we collect it;
- How we use that information; and
- How to access and update that information.
Types of information we collect
This policy covers the information you share with Skit (Cyllid Technologies Pvt. Ltd.) during the application or recruitment process including:
- Your name, address, email address, telephone number and other contact information;
- Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
- Information from interviews and phone-screenings you may have, if any;
- Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
- Details of how you heard about the position you are applying for;
- Reference information and/or information received from background checks (where applicable), including information provided by third parties;
- Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
- Information related to any assessment you may take as part of the interview screening process.
How we use information we collect
Your information will be used by Skit for the purposes of carrying out its application and recruitment process which includes:
- Assessing your skills, qualifications and interests against our career opportunities;
- Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
- Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
- Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
- Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;
- Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.
