At ZeroNorth, we are pioneers in revolutionising the shipping industry through digital innovation. Our cutting-edge SaaS solution isn't just about optimising business operations; it's about championing sustainability by significantly reducing CO2 emissions. Our purpose of making global trade green is what drives us forward.
With a diverse team of over 500 professionals representing 38+ nationalities, ZeroNorth operates from global hubs including Copenhagen (our HQ), Copenhagen (our HQ), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are at the forefront of the industry's green transition, empowering our partners to leverage data for tangible decarbonisation actions.
What does it mean to be a Customer Success Manager at ZeroNorth
Qualification
- Management role onboard merchant vessels with proven experience in Customer Success, Account Management, Business Development, or other client-facing roles.
Key Skills
- A passionate advocate for maritime digital transformation with hands-on experience in the maritime industry.
- A patient listener who empathizes with client challenges and operational bottlenecks.
- A collaborative communicator adept at handling conversations with enterprise-level clients and working in cross-functional teams.
- A relationship-focused individual who is responsive, helpful, and emphasizes building strong connections.
Essential Job Functions
- Collaborate with customers to understand their operational & business models.
- Identify and set the Digital Transformation Action Plan.
- Periodically review the status of the Digital Transformation
- Design and develop account plans.
- Maintain strong customer relationships to gather product/service feedback.
- Act as the voice of the customer within ZeroNorth, enhancing product capabilities based on client feedback.
- Provide familiarization to customers to ensure product usage, adoption, and value derivation.
- Conduct regular customer outreach programs
Behavioral Traits:
- Demonstrates leadership skills in guiding and empowering both customers and internal teams to achieve mutual success.
- Demonstrates empathy and active listening skills to understand customer needs.
- Proactively communicates with customers, providing timely updates and guidance.
- Exhibits strong problem-solving abilities to address customer issues effectively.
- Builds and maintains trust-based relationships with customers.
- Driven by results, continuously striving to enhance customer satisfaction and retention.
- To report to GM
About ZeroNorth
Making global trade green is what we work towards every day
In the complex and dynamic world of global trade, shaped by regulations, geopolitical shifts, and environmental concerns, we aim to deliver value and positive impact, steering the maritime industry towards zero emissions.
Data serves as our compass, guiding us from information to destination
The truth changes constantly, just like the world around us. We turn to data for truth.
By harnessing the powerful combination of technology, expertise, and trusted data at scale, our platform serves as the single source of truth. Utilising billions of data points, we ensure seamless information flow from ship to shore and throughout the entire value chain.
We are here for every step of our customers journey
We partner with our customers and support them at every stage towards sustainable and digital excellence. Our teams are truth seekers, dedicated to solving complex problems, while aligning commercial success with sustainability. We believe true success empowers our customers teams to make decisions that benefit both profit and planet.
Together, we can make global trade green.
