Customer Success Manager

Who are WE

At Spyne, our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI-powered solutions are designed to transform the car visuals into premium studio visuals. Dealerships & marketplaces across the US & Europe, are able to better engage their online visitors, driving greater customer showroom visits, and eventually sales.

Spyne aims to expand into additional software segments within the used-car market, addressing the specific needs of dealerships. Leveraging our go-to-market strategy, we plan to cover all aspects of the dealer journey, from acquiring and appraising cars to listing, marketing, selling, and managing customer relationships.

The Spyne team, located in Gurugram, India, aims to be the leading software provider in the used-car market. Supported by top investors like Accel Partners and Storm Ventures, as well as experienced founders, we believe in revolutionizing Digital Production for greater efficiency and intelligence.

Know more about us here:

Yourstory - https://bit.ly/3LXUVn9

Spyne x AWS - https://bit.ly/47BrVxj

Auto - https://www.youtube.com/watchv=yZBOiKKj9_s

What are we looking for

We are seeking a highly motivated and results-driven Customer Success Specialist to join our Customer Success team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products, and helping to grow our business by driving customer satisfaction, retention, and expansion.

What will you do

• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
• Respond to support queries, provide answers and be the go-to guide.
• Analyze customer data to improve customer experience.
• Leverage chat, email, and video conferencing functionality to help our customers.
• De-escalate and resolve issues by leveraging platform and industry expertise
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met
• Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
• Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

What you must have

• Bachelor's/ Master's degree with 3-5 years of work experience in a customer/client-facing role
• Experience with US client is an added advantage
• Demonstrated experience in problem-solving with attention to details
• Strong written and verbal communication skills in English
• Experience with HubSpot, and Freshdesk is mandatory
• Openness to work in US shift timings.

Why join Spyne

• We are a buzzing start-up trusted by the world's leading investors
• Highly meritocratic culture with a lot of autonomy and accountability.
• Best-in-class employee benefits, we provide the machine of your choice, and tools of your choice so that you can do your best work.
• We are obsessed with delivering the best experience to our customers and also obsess about delivering the best experience to all Spynians.
• We are growing rapidly, and it is a great time for you to join the Spyne rocketship!

We are in the growth stage. It's the best time to enter and grow 10X+ times with the company.