SocialPilot is seeking a high-energy Customer Success Manager to develop customer relationships that promote retention and loyalty.
You will manage the team that directly interacts with our existing clients and provides technical support to customers across the world with the goal to keep them satisfied with the product.
Responsibilities:
- Establish a trusted partner/advisor relationship with assigned clients and drive value with our product
- Work closely with customers to understand their measures of success and identify areas for improvement
- Create strategies, ideas, and proposals on how to increase product adoption and usage
- Create strategies and ideas to increase and maintain retention rates as well as overall customer satisfaction
- Coordinate periodic calls with selected customers to review business issues
- Establish excellent cross-functional relationships with other SocialPilot leaders to ensure that all SocialPilot services are deployed in a manageable and supportable way
- Ensure customers expectations are being met by internal support organizations
Requirements:
- Bachelor s degree (or equivalent job-related experience)
- 3+ years of experience in managing a team.
- 3+ years of experience in managing a variety of accounts
- Experience in management consulting or something similar
- Strong customer communication and interpersonal skills; ability to provide timely communications to customers is vitally important
- Ability to quickly develop effective working relationships with internal and external contacts
- Know-how of customer market working conditions
- Excellent managerial, communication and consultancy skills
- A strong track record of success is a must
