Customer Success Manager

Benefits

• Rewards & Recognition Family Medical Insurance International Onsite Opportunities Leave Encashment Maternity & Paternity Leave

Customer Success Manager

• The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between Recruitment Smart Tech and assigned client accounts

  This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of Recruitment Smart Tech s product and services The Recruitment Smart Tech Customer Success Team is looking for a 1:Many CSM who is energetic about having successful and happy customers Recruitment Smart Tech has a tremendous track record of being customer focused and maintains world-class satisfaction rates

Description:

Manage the business relationship between Recruitment Smart Tech and assigned client accounts; responsible for overall client satisfaction

Understand recruitment tech solutions and be able to explain them to clients in a clear and effective manner

Provide coaching and advice to clients on the use of Recruitment Smart Tech s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations. Proactively share best practices;

Develop customer advocates who can provide references, use cases, and speak positively on Recruitment Smart Tech s behalf

Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients ongoing use and/or satisfaction with Recruitment Smart Tech s products and services

Provide strategic updates on clients performance to Recruitment Smart Tech Senior Management. Provide regular status updates to account teams and Sales Managers

Identify new opportunities for expanding Recruitment Smart Tech product/service usage to maximize client success and Recruitment Smart Tech revenue growth

Ensure maintenance contract renewal

Requirements:

Bachelors degree or equivalent work experience (technical degree or masters degree a plus)

Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor

Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients organizational and technical challenges

Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience

Ability to set and communicate expectations; skill in mediating and resolving problems

Must be highly organized and able to prioritize and process a number of tasks concurrently

Ability to build lasting relationships based on trust

Takes ownership of customer issues and drives to resolution

Self-motivated, strong work ethic, creative, customer-centric personality

5+ years of relevant experience.

Ability to work between 12 noon to 9 pm IST.

Preferred:

CSM or CRM experience in the IT industry.

Travel:

Estimated

Industry

Information Technology & Services

Computer Software

Internet