About Us
Skit.ai is the leading Conversational Voice AI solution provider in the ARM industry, empowering collection agencies to streamline and accelerate revenue recovery. Skit.ai is empowering debt collection agencies across the U.S. with automated, intelligent, and effective consumer conversations at scale by automating a million debt collection calls per week. Leveraging proprietary technology and in-depth domain expertise, the Voice AI solution has the ability to solve all the core challenges faced by debt collection agencies.
Skit.ai has been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and was awarded Disruptive Technology of the Year 2022 by CCW, Stevie Bronze Winner 2022 by The International Business Awards, Gold Globee CEO Awards 2022, Startup of the Year in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise. Skit.ai is headquartered in New York City, NY, and Bengaluru, India.
Job Title: Customer Success Manager
Location: Bangalore, India (On-site)
Work Type: Full-time
Role Summary
As a Customer Success Manager at Skit.ai, you will play a pivotal role in ensuring the success and satisfaction of our clients in the Indian market. You will be responsible for building strong relationships with customers, driving product adoption, and maximizing customer lifetime value.
Key Responsibilities
- Onboarding and Training: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ai's products and services. Provide comprehensive training and support to maximize product adoption.
- Account Management: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities to expand customer accounts through upsells and cross-sells.
- Customer Support: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction.
- Customer Success Metrics: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience.
- Product Feedback: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs.
- Customer Advocacy: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized.
Qualifications
- Bachelor's degree or equivalent experience.
- 6-8 years of experience in customer success, account management, or a related field.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience working with SaaS products or AI/ML technologies is a plus.
- Fluency in Hindi (in addition to English) is preferred.
