As an RingLead Customer Success Manager, you will be an integral part of a growing team within the broader Customer Success organization. Strong candidates will have experience within cross-functional teams within the Consulting & Strategy and/or Customer Experience space. Furthermore, candidates will have the opportunity to make an impact and drive results and achieve business impact for our clients, while further developing your technical and data analysis skills along the way.
The responsibilities of this opportunity include:
- Enable clients to maximize the benefits of their ZoomInfo partnership through best practices, innovative thinking and process improvement
- Develop and leverage expertise in ZoomInfo s data assets to act as an escalation point for bespoke customer solutions
- Support cross-functional teams from pre-sale through implementation, ensuring customers are extracting maximum value from data deliverables
- Work cross-functionality with leadership and other key stakeholders across Zoominfo s enterprise and strategic customers
- Create and maintain artifacts such as templates for requirements documentation, statements of work and project plans to add scale and consistency across CX
- Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
- Use technical skills, problem solving and business knowledge to deliver custom datasets to clients that meet or exceed their expectations
- Find creative solutions to problems when limited information is available
- Drive independent tasks and report on next steps and action items
- Manage multiple concurrent projects to completion with minimal guidance
- Continually seek opportunities to increase customer satisfaction and deepen client relationships
A successful candidate will have the following qualifications:
- Client-facing experience, preferably in the strategic and or enterprise space
- 2-5 years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
- Experience with SQL, Microsoft Excel (formulas, pivot tables), or data analysis/visualization tools OR experience in a client service/support or technical advisory role (e.g. Solution Consultant/Architect, Technical Account or Implementation Manager, or equivalent).
- A passion for customer service
- Highly resourceful and a go-getter attitude
- Excellent communication skills- oral, written, and visual
- High level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
- Proven ability to communicate with internal and external customers and all levels of management.
- Ability to effectively communicate technical information to non-technical audiences.
- Understand how to communicate difficult/sensitive information tactfully
- Able to manage client expectations effectively
- Ability to travel as needed
