At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.
What you'll do at Jamf:
The Customer Success Manager (CSM) position works within the Customer Success Department and operates in the Account Owner role supporting multiple Jamf Products. They are responsible for customer engagement, adoption, and retention. They work closely with many internal Jamf roles to ensure overall customer satisfaction of their accounts. High customer engagement is attained through periodic check-ins, outreaches, and building of customer rapport. These interactions are customized to their accounts focusing on customer outcomes & impact. This role requires a detailed understanding of Jamf products, customer environments, and common technical workflows. This role is an advocate for the customer inside Jamf and must collaborate with other departments to help achieve their customer's goals.
This role is remote in India. We are only able to accept applications for those based in India or have sponsorship to live and work in India. The position is offered hybrid from Bangalore only, we would expect you to be in the office regularly.
What you can expect to do in this role:
- Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
- Work with customers via phone and email to understand critical goals, challenges, and KPIs
- Nurture and help customers navigate end goals to ensure success with Apple and Jamf
- Identify and facilitate opportunities for customer growth and engagement with Jamf
- Advocate customer needs/issues cross-departmentally
- Understand and promote the value of Jamf products and services to customers
- Execute Objection handling to ensure retention of as risk customers
- Establish and maintain a trusted advisor relationship with owned accounts
- Offer Jamf best practices based on the customers environment and desired end state
- Assistance in training and mentoring fellow employees in Customer Success roles
- Ability to identify gaps in processes and convey those findings to management
- Other duties and special projects as assigned
What are we looking for:
- Proven ability to communicate technical topics to both technical and non-technical audiences (Required)
- 1+ years of experience in a Customer Service role (Required)
- Experience working with SalesForce.com (or alternative CRM platform) (Strongly Preferred)
- 2+ years of experience with customer interaction in an online or email setting (Preferred)
- Experience with macOS, iOS, and tvOS (Preferred)
- Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
- Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
- Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work
How we help you reach your best potential:
- We offer flexible work-life in a choice-based office model and new hires receive a #WFH stipend to better their work space.
- Benefits are a critical part of the whole employee experience. Our benefits package includes generous paid time off, including VTO, health and mental health benefits, family planning services, retirement and more.
What is a Jamf
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
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