- Managing a diverse portfolio of Enterprise customer accounts with complex needs
Conducting regular proactive customer meetings, account reviews , creating and managing success plans to align customer strategies and business objectives with the Forcepoint solutions and internal service offerings.
Commitment : You are passionate about customer satisfaction and their results. You do what you say you will do.
Communication : Ability to communicate effectively at all levels, including Executive leadership
Service Orientation : Demonstrated ability to provide world-class service and support through effective task management and issue ownership
Cross-Functional Thinking : Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously
Process Orientation : Strong drive to follow and improve processes to ensure consistent outputs
Creativity : Ability to solve problems creatively, including stepping outside of process when necessary
Attention to Detail : You care about the little things for your customer, and also capture information correctly and accurately
