Become a product expert including the technical knowledge and practical business application s
Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform
Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams
Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services
Keep customers informed of process and procedural changes
Manage resolution of escalated customer issues
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements
YOUR QUALIFICATIONS:
3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices
Success managing customer relationships at a software or SaaS company
Proactive approach with a d emonstrated capability to identify and mitigate risk
Experience working across multiple, internal teams to resolve customer issues quickly and effectively
Previous experience with tech companies, specifically SaaS solutions
Excellent communication skills (writing, listening, phone)
A team player capable of high performance and flexibility working in a dynamic environment
