Customer Success Manager

Leverage industry expertise to establish key executive level relationships. Develop understanding of their strategic and transformation plans and become atrusted advisor providing new and innovative insights which support their criticalbusiness outcomes. Collaborate with
customer leadership to define core business drivers, success outcomes, and key KPIs that will be used to measure the business impact of their investments in Datacultr products and services, and create demand for increased/continued investments.
Continually measure and monitor operational metrics of customer health.

Proactively identify issues and coordinate with Datacultr teams to remediateissues as they are identified.
Identify areas for improvement, both in our product and processes. Providetimely feedback and feature, Requests to appropriate teams.

What You Should Have :
You have managed customers in the Cloud for at least 5+ years with equivalent software industry experience.
You have held role/s in Customer Success, Consulting or Sales with medium andlarge accounts in the Banking Industry.
You have strong organizational skill with proven ability to define and leverage business metrics to manage the customer journey.
You have proven track record of delivering results above expectations

Perks and Benefits :
Performance variable pay
Flexible working hour
Medical benefits
Professional Development-Continuing education, up skilling
Exciting Work Culture