Serve as the primary point of contact for assigned US-based B2B clients, building strong relationships and understanding their business needs and objectives.
Onboard new clients, ensuring a smooth transition and successful implementation of our products or services.
Proactively engage with clients to understand their usage patterns, identify opportunities for expansion, and mitigate any issues or concerns.
Collaborate cross-functionally with Sales, Product, and Support teams to advocate for the clients needs and drive product improvements.
Develop and execute strategic account plans to drive customer satisfaction, retention, and growth.
Actively engages in preventing churn within managed accounts.
Monitor key performance metrics and customer health scores, taking proactive measures to address any red flags.
Conduct regular business reviews with clients to review progress, share insights, and identify opportunities for further collaboration.
Act as a trusted advisor to clients, providing guidance and best practices to help them achieve their business goals.
Requirements
Bachelors degree in Business Administration, Marketing, or related field.
At least 5 years solid proven experience in a customer-facing role, preferably as a Customer Success Manager or Account Manager in a B2B environment.
Strong understanding of the US B2B market and familiarity with the needs and challenges of US-based clients.
Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels of the organization.
Strategic thinker with a proactive and results-oriented approach to problem-solving.
Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.Experience working with CRM systems (e.g Hubspot) and other customer success tools is a plus.
