As a Customer Success Manager wed like you to:
- Develop an onboarding strategy for our suite of software tools
- On-board new users onto our suite of software tools, demonstrating how the tools work and how they benefit clients
- Support client managers to service their clients with our suite of tools
- Develop documentation, guidance and training materials to ensure tools are used correctly and to maximum effect
- Assist Product Marketing with promotional material
- Be the main point of contact for users needing assistance
- Gather and feedback ideas for the tools for the Product Manager
- Report on tool usage to the business
- Evangelise our suite of tools
- Measure customer satisfaction and devise methods of improving user experience
- Develop ideas and document opportunities to engage clients
- Develop case studies and measure the impact of our suite of software tools
All sounds great right So here s what we are looking for:
- Strong knowledge of search marketing
- A strong desire to work with custom technology solutions
- Excellent time management and organisational skills
- Astute, analytics and detail oriented
- Solutions focused, self motivated, responds well under pressure
- Adaptive communication style and the ability to communicate with different levels of a client s business
- Process driven and focused on building for scale
- Excellent communication skills, both written and oral
