Location:
HSR Layout, Bengaluru
About BIK:
BIK is an all-in-one marketing platform designed to streamline D2C brands acquisition, engagement, and conversion, ultimately maximising their ROI. BIK caters to the marketing automation and support needs of mid and up-market D2C brands, currently serving 100+ global brands including Shoppers Stop, Rare Rabbit, Livspace, Fireboltt, Bare Anatomy, House of Masaba and more.
You could be our next customer success manager!
We are scaling up to meet our exponential growth in of Brands.
These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more.
We are looking to add our new CSM to handle a diverse set of clients.
BIK is doubling the number of brands every quarter, and hence our teams & your career growth opportunities.
The only thing that we want in our CSMs are grit, determination & perseverance to enable every customer till they feel good about our platform!
Your Success Star Metric :NPS
PS : BIK has an NPS of 57, if you feel you can take it up, let's chat :)
What You'll Do:
- Delivering excellent onboarding experience:
- We believein Love at 1st sight. Making onboarding an experience for which Brands fall in love with us :)
- Doing whatever it takes to increase BIK's revenue contribution to the brand!
- We have brands where BIK contributes 50% of their revenues, we would ideally want all the accounts that youown pushes to this number.:)
- Be the torch bearer for our Product Team
- We love & expect our GSMs to guide our product roadmap. Leading our tech Business weekly sync would be a cherry on cake with all the insights that you gather through the week. The sync happens directly with the CTO so you get ample opportunity toflaunt your product skills ;).
- Be a piggy back to the marketing team.
- Work alongside our marketing team to highlight customer success stories, boosting BIK's market presence and brand awareness.
- Proactive Customer Management
- Identify and address potential challenges to customer adoption early, implementing proactive strategies to foster stronger alignment.
- Efficiently troubleshoot and resolve technical issues, partnering with product and engineering teams to continuously improve our offerings.
Who You Are:
- Experience and Expertise
- 3-5 years of account management experience within the SaaS sector.
- A deep understanding of the marketing landscape, particularly in digital marketing strategies, customer journey mapping, and personalization tactics.
- Demonstrated success in utilizing data and insights to drive business direction and customer engagement strategies.
- A highly motivated, entrepreneurial spirit with the drive to excel in a dynamic, high-growth environment.
- Superior problem-solving abilities and exceptional communication skills.
