WFO: HSR Layout, Bengaluru
BIK is a venture-funded technology company, backed by global Investors including Y-Combinator (YC-20), Sequoia Captial, and Chainsmokers (the band!). We are GDPR compliant and also a BSP partner of META. Our vision is to Make Brands Limitless, by helping them drive incomparable revenue growth.
BIK is an all-in-one marketing platform designed to streamline D2C brands acquisition, engagement, and conversion, ultimately maximizing their ROI. BIK caters to the marketing automation and support needs of mid and up-market D2C brands, currently serving 100+ global brands including Shoppers Stop, Rare Rabbit, Livspace, Fireboltt, Bare Anatomy, House of Masaba, and more.
Glassdoor: https://www.glassdoor.co.in/Overview/Working-at-BIK-EI_IE8779922.11,14.htm
What You'll Do
- Work closely with each customer to teach them how to use BIK to find meaningful segments, create personalized web experiences, and increase their website conversion rate.
- Perform analysis on customer data to understand who is visiting their website and how those visitors can be segmented for personalized experiences.
- Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly.
- Design a differentiated and engaging experience that helps our customers achieve success and get inspired -- such as kick-off calls, onboarding programs, nurture emails, and virtual community events.
- Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers.
- Write informative and engaging help docs and playbooks and partner with marketing to tell customer stories that share their success and increase BIK's awareness.
- Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment.
- Troubleshoot and resolve customer technical issues, and work closely with product and engineering to help us build a better product.
Who You Are
- You have 1-3 years of experience handling enterprise clients for a SAAS product
- You deeply understand the marketing landscape and have expertise in account planning, strategic planning, and media buying within Direct, Re-Seller & Programmatic environments.
- You have experience running a business where data/insights drive the direction of the business.
- You have strong agency holding company and brand direct relationships in the D2C vertical.
- You are highly motivated, entrepreneurial, energetic, and willing to thrive in a high-growth organization.
- You have excellent problem-solving and negotiating skills.
