What does it mean to be a Customer Success Manager at ZeroNorth
Qualification
- Management role onboard merchant vessels with proven experience in Customer Success, Account Management, Business Development, or other client-facing roles.
Key Skills
- A passionate advocate for maritime digital transformation with hands-on experience in the maritime industry.
- A patient listener who empathizes with client challenges and operational bottlenecks.
- A collaborative communicator adept at handling conversations with enterprise-level clients and working in cross-functional teams.
- A relationship-focused individual who is responsive, helpful, and emphasizes building strong connections.
Essential Job Functions
- Collaborate with customers to understand their operational business models.
- Identify and set the Digital Transformation Action Plan.
- Periodically review the status of the Digital Transformation
- Design and develop account plans.
- Maintain strong customer relationships to gather product/service feedback.
- Act as the voice of the customer within ZeroNorth, enhancing product capabilities based on client feedback.
- Provide familiarization to customers to ensure product usage, adoption, and value derivation.
- Conduct regular customer outreach programs
Behavioral Traits:
- Demonstrates leadership skills in guiding and empowering both customers and internal teams to achieve mutual success.
- Demonstrates empathy and active listening skills to understand customer needs.
- Proactively communicates with customers, providing timely updates and guidance.
- Exhibits strong problem-solving abilities to address customer issues effectively.
- Builds and maintains trust-based relationships with customers.
- Driven by results, continuously striving to enhance customer satisfaction and retention.
