About Us
Intract is an ambitious startup building an intuitive Web3 discovery platform. We have a userbase of over 10M who are actively exploring new ecosystems and projects in Web3 space via our platform. We have a very dynamic and supportive work environment with a plethora of opportunities for professional and interpersonal growth. Intract will also provide you exposure to cutting-edge Web3 technologies and methodologies.
Website - https://www.intract.io/
Responsibilities:
- Build and nurture strong relationships with clients, serving as their main point of contact.
- Lead and support a team of Customer Success Managers, providing guidance and mentorship to ensure high performance.
- Develop and execute customer success strategies to enhance client satisfaction and retention.
- Monitor and analyze key performance metrics to assess team and individual effectiveness.
- Oversee client onboarding processes and conduct training sessions to ensure successful product adoption.
- Proactively gather client feedback and work closely with internal teams to address issues and improve overall customer experience.
- Handle escalated client issues with professionalism and urgency, ensuring swift resolution.
- Drive customer renewals and identify opportunities for upselling additional products or services.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 4-5 years of proven experience in customer success, or a similar role, preferably within a US-based SAAS company.
- Strong leadership skills with demonstrated experience in managing and motivating teams.
- Excellent communication and interpersonal abilities, with a customer-centric approach.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Proficiency in CRM software and other relevant tools.
- Problem-solving skills and the ability to thrive in a fast-paced environment.
- Empathy and a genuine desire to help clients succeed.
- Web3 experience is a plus.
How to Apply:
Interested candidates should submit their resume to [Confidential Information] indicating Lead Customer Success Manager Application in the subject line.
