Customer Success Lead

About Hexagon

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous ensuring a scalable, sustainable future.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Hexagon's R&D Centre in India

Hexagon's R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions.

Hexagon's R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon's products.

Division: Clothing Tech, a joint venture partner of Hexagon AB, is the emerging leader of fashion design CAD software. By incorporating automation and compressing time from sketchpad to retail, Fashionr is the only design platform that allows you to manage the fourth dimension of time.

True 3D garment definition reduces cost and time per style, and improves sustainability initiatives, fit consistency, profit margins, and overall process efficiencies. Clothing Tech's groundbreaking solution, the Fashionr platform, empowers designers and tech designers to effortlessly merge creativity, innovation, and automation, infusing fresh vitality into the business of fashion and providing tangible, scalable assets needed to go beyond visual rendering to physically produce the garment.

JOB DESCRIPTION

You are someone who has experience in fashion garment design/construction, loves technology, and has a passion for providing exceptional customer support to our fashion industry customers (ie manufacturing and direct to brand). Additionally, you thrive in a multi-cultural, fast paced, and high-growth environment. You are someone with strong communication skills (will communicate daily with US team) who has had a track record of being a collaborative, strategic, and creative problem-solver. You should be results-driven and can demonstrate an innate ability to get things done.

KEY RESPONSIBILITIES

• Through on the job training become a specialist of Clothing Tech's proprietary software, FashionrTM
• Manage day-to-day needs of accounts, including working with management to troubleshoot issues
• Provide daily support to users, including answering questions, analyzing problems, and quickly forming solutions
• Optimize processes to increase customer satisfaction and improve efficiency
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or staff
• Regularly test software to learn new functionality, confirm stability, and communicate functionality and UIUX bugs

SKILLS REQUIRED

• Technical Design, Garment Construction, and Fitting skills 5+ years of apparel technical design preferred
• Competent with Azure, Microsoft Suite, Adobe Creative Suite, Flat Patterning, Gerber/Accumark, Lectra, or OptiTex 2D pattern software. PLM experience is a plus
• Needs to work well independently, possess keen attention to detail, have excellent follow through skills and be pro-active
• Should be quick, collaborative and creative. Need to be able to thrive in a deadline driven environment
• Have ability to multi-task and handle multiple projects at once and be deadline oriented.
• Must have strong communication skills (verbal and written) and work well within a team environment
• Experience of working with garment customers, helping build target products using multiple tools

QUALIFICATION

• Bachelor's degree or above in Fashion Design, Textile Design, pattern making or equivalent work experience is preferred