What does it mean to be a Customer Success Executive at ZeroNorth
Qualification
- Preferably 4/E, 3/E, 3/O or 2/O onboard merchant vessels
Key Skills
- Formal education from a maritime institute
- Good verbal and written communication skills
- Strong analytical and problem-solving skills
- Hands-on experience in MS Office / Google Suite
- Proficiency in handling large data sets (MS Excel / Google Sheets)
- Skilled in designing PPT and Dashboards -Create, format edit presentations and marketing materials
Essential Job Functions
- Data analysis and performance diagnosis
- Assist in incident investigation and providing insights
- Showcase value through customer KPIs and reports
- Conduct surveys on customer engagement and product satisfaction
- Routine monitoring of the product
- Identify issues / bugs / data gaps proactively
- Regularly liaise internally for issue resolution
- Update project management documents
Behavioral Traits:
- Team player and stable contributor, Fast learner
- Excellent communication skill
- Service minded, collaborative and solution oriented
