The Customer Success Engineering team is part of the Client Experience organization
The purpose of the team is to partner up with Customer Success team to assist with the technical aspect of client management
Customer Success Engineering will also create and maintain tooling and automation that will optimize the technical assessment of clients and excel their growth in alignment with the Product Maturity Framework
When needed, the team will be dedicated to conducting client health checks and proactively identifying areas for performance optimization
They will also support our Solution Consulting team to create tailored demonstrations of Nuvolo s products
Responsibilities:
Partner with Customer Success Managers to define success plans, optimization opportunities, and product best practices for customers.
Conduct thorough assessments of client product usage and workflows to identify areas for optimization, increased efficiency, and value enhancement.
Collaborate with clients to understand their business goals and challenges.
Provide personalized recommendations in alignment with best practices and industry standards to clients, ensuring they extract maximum value from our products.
Architect, design and develop configurations to enhance clients solution or demonstrate personalized workflows.
Collaborate closely with other cross-functional teams to implement suggested improvements and optimizations.
Demonstrate and educate clients on products, functionality, new features, and industry standards.
Architect, develop and maintain automation assessment tools to streamline client evaluations and provide data-driven insights.
Assist in the identification of opportunities for upselling additional features or services based on client needs and goals.
Participate in the discovery of opportunities to increase the efficiency and maturity of product usage.
Qualifications:
Bachelors degree in a relevant field or equivalent work experience
