Customer Success Engineer

Role and Responsibilities

Work closely with customers to gain an understanding of their business goals, technical

requirements, and challenges.

Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in the early

days to understand customer use cases/timelines.

Maintain weekly/monthly cadence contact to educate, understand, and build strong relationships.

Understand database architecture and various integration points with application development

frameworks and analytical tools.

Assist in the design and implementation of end-to-end solutions that align with customer needs

and our product offerings.

Ensure the quality and reliability of delivered solutions by conducting timely reviews and

validations to meet customer expectations.

Ensure customer issues are resolved on time and within scope by proactively addressing

challenges.

Collaborate and coordinate with internal teams to ensure successful project execution and a

consistent and positive customer experience.

Evangelize best practices by educating customers and becoming their trusted advisor, providing

an overall business solution.

Required Skills and Experience

6+ years of experience working with international customers in a post-sales technical role.

Deep experience and understanding of complex applications, distributed systems, and custom

technology deployments in a variety of customer environments

Hands-on experience with several of the following technologies: MySQL, MS SQL, Oracle SQL,

NoSQL, SingleStore, Key Value Stores, Python, Analytics, Data Warehouse, Business

Intelligence, and/or Big Data technology.

Deep expertise in relational/distributed database implementation, advanced SQL query

optimization, and SQL query tuning.

Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3,

Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP

networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC,

Replication, Backup/Restore

Hands-on expertise and a firm understanding of SQL, Linux OS, and cloud storage

Knowledge of cloud technologies

Exceptional written and oral communication skills

Strong customer-focus mindset, with a passion for delivering customer satisfaction.

Bachelor's degree in computer science or another technical field

This role requires extensive Global customer interaction experience.

Evaluation Criteria

SNO. Skill Status

1 RDBMS (MySQL, MSSQL, Oracle, Postgres etc.) Please Specify

2 DBA Yes/No

3 Query Optimization Mandatory

4 Performance Tuning Mandatory

5 Distributed Cloud Databases Yes/No

6 Cloud (AWS/Azure/GCP) Please Specify

7 Comm Skills Rate - 1 to 5 (5-Best, 1-Poor)

8 Customer Handling Skills Rate - 1 to 5 (5-Best, 1-Poor)