Customer Success Associate

About the Job:

Job Type : Full Time

Role : Experienced

Experience : 1 to 3 Years

Locality : Gurugram

Eligibility : Graduate

Note: This is a requirement for one of the Workassist Hiring Partner.

Responsibilities:

• Candidates having exposure to the Cybersecurity industry will be preferred.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

• Understand client business issues, operating business rules, data and standard operating procedure.
• Incorporate process changes in response to evolving business needs
• Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks
• Apply quality assurance best practices.
• Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.
• Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.
• Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.
• Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant profiles to employers across different industries and experience levels. Our e-recruitment technology allows us to quickly adapt to the new normal and assist job seekers in finding the best opportunities and employers in finding the best talent worldwide. We work with over 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and legal to help them recruit great emerging talents.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!