You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile
- You have at least 1 year experience within a Customer Success role, ideally within the IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong mentor and coach who can build high performing teams
Whats on Offer
- Work in a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Flexible working options
