Customer Engagement: Proactively engage with customers to understand their needs and provide timely assistance in resolving queries.
Query Resolution: Effectively address customer inquiries, concerns, and issues through various communication channels (email, chat, phone), ensuring a positive resolution.
Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
Customer Advocacy: Advocate for the customer within the company, ensuring that their feedback is heard and contributes to product/service improvements.
Onboarding and Training: Assist customers in onboarding processes and provide training on product features to enhance their overall experience.
Feedback Collection: Gather and document customer feedback, collaborating with internal teams to drive continuous improvement.
Qualifications:
Proven experience in a customer-facing role, preferably in customer support or success.
Excellent communication skills, both written and verbal.
Strong problem-solving and critical-thinking abilities.
Empathetic approach and passion for delivering exceptional customer experiences.
Ability to adapt to a fast-paced and evolving work environment.
Basic understanding of [industry/sector] is a plus
