Customer Success Associate

Company Description

TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder, payment gateway, chat, email and whatsapp automations, community software, gamification and a lot more.

Role Description

Do you have a knack for turning frowns upside down Love making people's day better and solving problems

TagMango is on the lookout for a Customer Success Associate who's got the magic touch!

Your Day-to-Day:

- Be the hero customers need, whenever they need you.

- Sprinkle a little magic to help them unlock the full potential of our platform.

- Build connections that last longer than your favorite Netflix series.

What's in it for You

Location: Mumbai (WeWork, Malad) where the coffee's strong and the vibes are stronger.

Pay: 8-12 LPA + Incentives up to 6L + ESOPs (aka your golden ticket).

Values: Service, Integrity, Innovation we live by these!

Qualifications

• Customer Engagement and Customer Support skills
• Strong Analytical Skills
• Cross-selling and upselling skills;
• Customer Satisfaction and Customer Retention abilities
• Excellent communication and interpersonal skills
• Problem-solving skills and ability to work in a dynamic environment
• Previous experience in customer success or related role
• Preferably worked previous in SAAS CS Roles
• Bachelor's degree in Business Administration or related field